FAQ
PRODUCT
What are the benefits of using an outdoor sauna?
Outdoor saunas offer numerous health benefits, including improved circulation, reduced muscle tension, and stress relief. Regular sauna use can also promote better sleep and enhance overall well-being.
What is the warranty on your products?
We offer a 3-year structural warranty on all our products, covering any manufacturing defects. Our products are certified by CE, ETL, RoHS, and SAA to ensure quality and safety.
How do I maintain the water quality in my hot tub?
Regularly test and balance the water chemistry, clean the water filter, and drain and refill the hot tub every 1-3 months. These steps ensure a clean and enjoyable hot tub experience.
How often should I use my outdoor sauna for optimal health benefits?
It’s recommended to use your sauna 2-3 times a week, with each session lasting 15-30 minutes, depending on your comfort level.
How long does it take to heat up a wood-fired hot tub?
Heating a wood-fired hot tub typically takes 1-3 hours, depending on the starting water temperature and the efficiency of the wood-burning stove.
What is the difference between a wood-fired hot tub and an electric hot tub?
A wood-fired hot tub uses a wood-burning stove for heating, while an electric hot tub uses an electric heater. The choice depends on your preference for heating method and maintenance.
What materials are used in your sauna rooms, and why?
Our sauna rooms are crafted from high-quality Western Red Cedar and Finnish Pine, chosen for their durability, moisture resistance, and natural aroma.
What is the purpose of a cold plunge tub, and how should I use it?
A cold plunge tub helps reduce muscle soreness and inflammation after exercise. Immerse yourself for a few minutes after your workout for best results.
Are your products environmentally friendly?
Yes, our products use eco-friendly materials and incorporate energy-efficient features. Our wood-fired hot tubs provide a natural heating method that reduces reliance on fossil fuels.
How do I install an outdoor sauna or hot tub?
Our products come with detailed installation instructions. However, we recommend hiring a professional for proper installation, especially for plumbing and electrical connections.
What is the ideal temperature for a sauna session?
The ideal temperature for a sauna session is typically between 60°C and 80°C (140°F to 176°F), depending on your comfort level and experience.
How do I clean and maintain my sauna room?
Regularly wipe down surfaces with a damp cloth and mild soap. Ensure proper ventilation to prevent moisture buildup and periodically inspect for any signs of wear or damage.
How many people can fit in your sauna rooms and hot tubs?
Our sauna rooms and hot tubs come in various sizes, accommodating between 2 to 8 people. Please refer to the specific product details for exact capacity.
Can I customize my sauna or hot tub?
Yes, we offer customization options for many of our products, including size, material, and additional features. Please contact us to discuss your specific needs.
What are the delivery times for your products?
Delivery times vary depending on your location and product availability. Typically, it takes 4-6 weeks for standard orders. Custom orders may take longer.
Do your products require any special maintenance?
Regular maintenance is required, such as cleaning, checking water quality, and ensuring proper ventilation. Refer to the product manual for detailed maintenance guidelines.
Can I use essential oils in my sauna or hot tub?
Yes, you can use essential oils in both saunas and hot tubs, but ensure that they are properly diluted and suitable for the equipment to avoid damage.
INSTALL USE
How do I install my outdoor sauna?
Our outdoor saunas come with detailed installation instructions. We recommend placing the sauna on a level, stable surface, such as a concrete pad or wooden deck. For electrical connections, it’s best to hire a licensed electrician.
Can I install the hot tub or cold plunge tub myself, or do I need professional help?
While our hot tubs and cold plunge tubs are designed for easy installation, we strongly recommend hiring a professional for plumbing and electrical work to ensure safety and compliance with local codes.
What kind of foundation is needed for an outdoor sauna or cold plunge tub?
A solid, level foundation is essential for the stability and longevity of your sauna or cold plunge tub. Suitable options include concrete slabs, wooden decks, or paver stones.
How do I drain my hot tub or cold plunge tub?
Draining is simple. Locate the drainage valve, attach a garden hose, and direct the water to an appropriate drainage area. Open the valve and allow the water to flow out completely.
How often should I change the water in my hot tub or cold plunge tub?
It’s recommended to change the water every 1-3 months, depending on usage. Regular water changes help maintain water quality and prevent the buildup of contaminants.
What electrical requirements are needed for a sauna, hot tub, or cold plunge tub?
Saunas typically require a dedicated 220-240V electrical circuit. Hot tubs and cold plunge tubs may require a 220-240V circuit or a standard 110V outlet, depending on the model. Always consult the product manual or a licensed electrician for specific requirements.
Can I install the sauna or cold plunge tub indoors?
Yes, you can install both indoors, provided there is adequate ventilation and a suitable surface for installation. Ensure the room is well-ventilated to prevent moisture buildup.
How do I heat a wood-fired hot tub?
To heat a wood-fired hot tub, fill the stove with dry, seasoned wood and light it. Adjust the airflow to control the burn rate and heat the water to your desired temperature. Monitor the temperature regularly.
How do I operate the cooling system in my cold plunge tub?
The cold plunge tub’s cooling system is easy to operate via the control panel. Set your desired temperature, and the system will automatically cool the water. Ensure proper ventilation around the cooling unit for optimal performance.
What maintenance is required for the sauna heater or cold plunge cooling system?
Regularly inspect both systems for any signs of wear or damage. Clean the sauna heater and cold plunge cooling unit to prevent dust and debris buildup. Replace sauna stones and check refrigerant levels as needed.
How do I control the temperature in my sauna or cold plunge tub?
Use the sauna’s built-in thermostat or control panel to set the desired temperature. For cold plunge tubs, adjust the temperature via the control panel for a customized cold therapy experience.
How do I clean my hot tub or cold plunge tub filter?
Remove the filter and rinse it with a garden hose to remove debris. For a deeper clean, soak the filter in a filter cleaning solution. Replace the filter if it shows signs of wear.
Can I use an extension cord to power my hot tub, sauna, or cold plunge tub?
No, it’s unsafe to use an extension cord for high-power devices like these. Always connect them directly to a dedicated electrical outlet that meets the product’s requirements.
How do I set up the control panel for my sauna or cold plunge tub?
Follow the user manual to program the control panel, setting your preferred temperature, session time, and lighting options. For cold plunge tubs, also set your desired water temperature. Test all settings before use.
Can I install my sauna or cold plunge tub on grass or dirt?
It’s not recommended to install directly on grass or dirt, as these surfaces may shift over time. A solid, level surface like a concrete pad or deck is ideal for long-term stability.
How do I winterize my hot tub or cold plunge tub?
To winterize, drain the tub completely, remove and store the filter, and disconnect the power. Add non-toxic antifreeze to the plumbing lines to prevent freezing. Cover the tub securely to protect it from the elements.
AFTER SALE
What should I do if my product arrives damaged?
If your product arrives damaged, please contact our customer service team within 48 hours of delivery. Provide photos of the damage, and we will arrange for a replacement or repair as quickly as possible.
How do I file a warranty claim?
To file a warranty claim, please contact our support team with your proof of purchase and details of the issue. We will guide you through the process and determine the best course of action to resolve the problem.
What is covered under the warranty?
Our warranty covers defects in materials and workmanship for a period of three years from the date of purchase. This includes structural components, electrical systems, and plumbing. Damage due to misuse or improper installation is not covered.
How do I return a product?
To return a product, contact our customer service team to obtain a return authorization number. Pack the item securely in its original packaging, and ship it back to us. Once received, we will inspect the item and issue a refund.
What is your refund policy?
Refunds are issued for products returned in their original condition within 30 days of delivery. Once we receive and inspect the returned item, a refund will be processed to the original payment method. Please note that shipping costs are non-refundable.
How long does it take to process a refund?
Refunds are typically processed within 7-10 business days after we receive and inspect the returned item. You will receive an email confirmation once the refund has been issued.
What should I do if I receive the wrong product?
If you receive the wrong product, please contact us immediately. We will arrange for the correct item to be shipped to you and provide instructions for returning the incorrect item.
Do you offer repair services after the warranty period?
Yes, we offer repair services even after the warranty period has expired. Please contact our support team with details of the issue, and we will provide you with an estimate for the repair costs.
How do I get replacement parts for my product?
If you need replacement parts, contact our customer service team with your product model and the part you need. We will assist you in ordering the correct replacement parts and provide installation instructions if necessary.
What should I do if my product is not functioning correctly?
If your product is not functioning correctly, first refer to the user manual for troubleshooting tips. If the issue persists, contact our support team for assistance. We may be able to resolve the problem remotely or arrange for a technician to visit.
How do I maintain my product to ensure longevity?
Regular maintenance is key to ensuring the longevity of your product. Follow the maintenance guidelines provided in the user manual, such as regular cleaning, inspecting for wear and tear, and servicing as needed.
What is your policy on shipping costs for returns?
If the return is due to a defect or error on our part, we will cover the return shipping costs. For other returns, the customer is responsible for the cost of return shipping.
How do I update my shipping address after placing an order?
If you need to update your shipping address after placing an order, please contact us as soon as possible. We will do our best to update the address before the order is shipped, but changes may not be possible if the order is already in transit.
What do I do if my product stops working after the warranty period?
If your product stops working after the warranty period, contact our customer service team. We can provide troubleshooting assistance and offer repair services at a reasonable cost.
How can I get technical support for my product?
Technical support is available through our customer service team. You can contact us via phone, email, or live chat for assistance with any technical issues or questions about your product.
How do I track my return or exchange?
Once your return or exchange has been processed, we will provide you with a tracking number so you can monitor the status of your shipment. You can also contact our customer service team for updates.
COMPANY
When was your company established?
Our company was established in 2008 and is headquartered in Foshan, Guangdong, China.
What products do you mainly offer?
We specialize in outdoor sauna rooms, hot tubs, cold plunge tubs, and ice baths.
What regions do you primarily sell your products to?
Our products are primarily sold to the European and North American markets.
What certifications do your products have?
Our products are certified with CE, ETL, RoHS, and SAA, ensuring they meet international quality standards.
What is the size of your factory?
Our factory covers 3,000 square meters and has over 15 years of experience in spa equipment manufacturing.
Do you offer customization services?
Yes, we provide customization services based on customer requirements.
Are your products suitable for use in cold climates?
Yes, our products are designed and tested to be suitable for various climate conditions, including cold climates.
Do you support international shipping?
Yes, we support international shipping and can provide customized shipping services for different regions.
What payment methods do you accept?
We accept various payment methods, including bank transfers and credit card payments.
OTHER
Can I visit your factory to see the production process?
Yes, we welcome factory visits. Please contact us in advance to arrange a tour.
Do you offer bulk discounts for large orders?
Yes, we offer discounts for bulk purchases. Please contact our sales team for details on pricing and quantity requirements.
Can I become a distributor for your products?
We are always looking for reliable partners. If you’re interested in becoming a distributor, please contact us for more information.
Do you provide samples of your products?
Yes, we can provide samples of certain products. Please contact our sales team to discuss availability and terms.
Are your products eco-friendly?
Yes, we prioritize sustainability and use eco-friendly materials and processes in our manufacturing.
Do you offer product training for distributors or installers?
Yes, we provide training sessions for our distributors and installers to ensure proper handling and installation of our products.
How can I stay updated on new products and promotions?
You can subscribe to our newsletter or follow us on social media for the latest updates on new products and special offers.
Can I order replacement parts for your products?
Yes, we offer replacement parts for all our products. Please contact customer service for assistance.
Do you offer a referral program?
Yes, we have a referral program for customers who refer others to our products. Contact us to learn more about the benefits.
Are your products available in retail stores?
Our products are primarily sold online, but we also have select retail partners. Contact us for information on locations near you.
Are your products available in retail stores?
Our products are primarily sold online, but we also have select retail partners. Contact us for information on locations near you.
What is the process for custom branding or private labeling?
We offer custom branding and private labeling services. Please contact us to discuss your specific requirements.
How can I provide feedback on your products or services?
We welcome feedback from our customers. You can leave a review on our website or contact us directly with your comments.
ABOUT DIRECTOR
Lucie
Lucie is our sales manager with many years of experience in international marketing. She is committed to providing excellent service to each customer, ensuring that they find the most suitable product solution.
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